Etiquette is really about respect and leadership, taking the time to put people at ease, evaluating the needs and intentions of others and thinking before you act. Etiquette builds better relationships, aids in communication, and helps us present ourselves with confidence. 76 pages of good stuff.

Some consider etiquette to be an old fashioned word. It brings up memories of the good old days when everyone knew their place and acted accordingly. Etiquette is so much more than what fork to use for the salad course or where to put your napkin. In the ever changing modern work environment, basic etiquette can teach you how to deal with almost any situation that comes your way.
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The First American Title Insurance Company Southeast Region - Book of the Month!
Book 1 In The Canadian Business Etiquette E-Book Series
Lewena Bayer - CivilityExperts.Com
ISBN 1-894283-18-X ©2010 COCC.  All rights reserved.
CivilityExperts.Com - Elements adapted with permission CECW
The meter is running.  You only have so much time to make a first impression and it goes without saying that you’re after a good one.  We believe you only have a short time -anywhere from 15 to 60 seconds - to make a good first impression. 

Therefore, time is of the essence.  A polished professional is well aware of the risks he or she takes when the impact of a first impression is ignored...
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